FAQs
What types of products does NSA offer?
NSA specializes in a curated selection of innovative general accessories related to tech and everyday life.
What is the return policy for items purchased from NSA?
NSA offers a flexible return policy. Items can be returned within 14 days of delivery, provided they are in their original packaging and condition. For detailed return instructions, please refer to our return policy section.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item. Customers will receive an email notification once the refund has been completed.
Are there any shipping costs associated with returns?
Shipping costs for returns depend on the reason for the return. If the return is due to a defective or incorrect item, NSA will cover the return shipping costs. However, if the return is due to a change of mind or sizing issue, the customer is responsible for return shipping costs.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to proceed with a replacement or refund.
Can I exchange an item instead of returning it?
Yes, NSA allows exchanges. To initiate an exchange, please follow the same return process and specify that you would like an exchange instead of a refund.
How can I contact customer service for further inquiries?
For any questions or concerns, you can reach our customer service team via email at nsaofficialstore@gmail.com or by phone at +92 3171651540. We are here to assist you with any inquiries you may have.